Terms and Conditions

Tooting Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Tooting Movers provides residential and commercial removal and related services. By making a booking, confirming a quotation, or allowing our team to start work, you agree to be bound by these Terms and Conditions.

These terms apply to all services supplied by Tooting Movers within our usual service areas and any additional locations agreed in writing. They are designed to clarify responsibilities, manage expectations, and ensure that your move or related service runs as smoothly as possible.

1. Definitions

In these Terms and Conditions the following words have the meanings set out below:

Agreement means the contract between you and Tooting Movers incorporating these Terms and Conditions and any written quotation or confirmation.

We, us, our means Tooting Movers.

You, your, customer means the person, company, or organisation that requests or receives the services.

Services means removal, packing, loading, unloading, transport, storage, and any other associated services provided by us.

Goods means the items that we are required to move, handle, store, or otherwise deal with as part of the services.

2. Booking Process

2.1 You may request a quotation by providing accurate details of the collection and delivery addresses, access conditions, property size, approximate volume of goods, any special or fragile items, and any additional services required such as packing or dismantling.

2.2 Quotations are based on the information you supply. If this information is incomplete or inaccurate, we may adjust the quotation or additional charges may apply. You must tell us about any factors that might affect the time, complexity, or safety of the work, including restricted access, parking constraints, stairs, narrow doorways, or long carrying distances.

2.3 A booking is only confirmed when you have accepted our quotation in the manner specified by us and, where required, paid any deposit or advance payment. Until that time, dates and times are offered subject to availability and may be withdrawn or changed without notice.

2.4 We reserve the right to decline a booking at our discretion, including where the work presents a safety risk, involves prohibited items, or is not feasible within our operational capacity.

3. Services Provided

3.1 We will provide the services with reasonable care and skill and in accordance with applicable laws and professional standards for removal and transport services in the United Kingdom.

3.2 Unless specifically agreed in writing, our services do not include:

Disconnecting or reconnecting appliances, gas fittings, or electrical equipment.

Removing fixtures or fittings that are permanently attached to walls, ceilings, or floors.

Carrying out structural alterations or any form of building work.

3.3 We may use such route as we reasonably consider appropriate, taking into account traffic, safety, and operational requirements. Times of arrival or completion are estimates only and are not guaranteed, although we will make reasonable efforts to meet agreed time windows.

3.4 We may, at our discretion, use subcontractors or agents to carry out all or part of the services. In such cases, we remain responsible for ensuring that the services are delivered in accordance with this Agreement.

4. Customer Responsibilities

4.1 You are responsible for:

Ensuring that you are present, or that an authorised representative is present, at the collection and delivery addresses during the agreed times.

Providing clear instructions, directions, and access to both properties, including arranging suitable parking or permits where required.

Ensuring that all goods are ready for transport, adequately packed, and labelled unless you have booked packing services with us.

Complying with any relevant property rules, building regulations, or site requirements.

4.2 You must ensure that all goods to be moved are your property or that you have full authority from the owner to move them. You agree to indemnify us against any liability, claim, or cost arising from a breach of this obligation.

4.3 You must not include in the goods any items that are prohibited, dangerous, illegal, or unsuitable for transport, including but not limited to explosives, firearms, flammable materials, narcotics, live animals, or perishable goods, unless we have expressly agreed in writing and where legally permitted.

5. Payments and Charges

5.1 Our charges are normally based on a fixed quotation or hourly rate as set out in our written confirmation. All charges are exclusive of any applicable taxes or statutory charges unless stated otherwise.

5.2 We may require a deposit or advance payment to secure your booking. The amount and due date will be specified in your quotation or confirmation. If payment is not received by the due date, we may cancel or suspend the booking.

5.3 Unless otherwise agreed in writing, payment in full is due on or before the day of the move or on completion of the services. We accept the payment methods that we specify in our quotation or confirmation.

5.4 If payment is not made when due, we may:

Charge interest on overdue amounts at the statutory rate permitted under UK law from the due date until payment is received in full.

Retain possession of goods in our custody until all sums owed have been settled, including any storage or additional handling charges.

Recover from you all reasonable costs incurred in pursuing late or non-payment, including legal and collection costs.

5.5 Additional charges may apply where:

The work takes longer than expected due to factors beyond our control or information not disclosed at the time of quotation.

We are required to wait for access, keys, or instructions.

There are additional flights of stairs, long carrying distances, or access issues not previously disclosed.

Extra services are requested on the day that were not included in the original quotation.

6. Cancellations, Changes, and Delays

6.1 You may cancel or reschedule your booking by giving us notice. Cancellation charges may apply depending on the amount of notice given:

If you cancel more than a specified number of working days before the service date, any deposit may be refunded or credited at our discretion.

If you cancel within a shorter period before the service date, a proportion or all of the quoted price may be charged to cover our costs and loss of opportunity.

6.2 Any request to change the date, time, or scope of the services is subject to availability and our agreement. We may revise the quotation or apply additional charges where changes affect the resources, time, or distance required.

6.3 We will make reasonable efforts to perform the services on the agreed date and time. However, we will not be liable for delays or failures caused by events beyond our reasonable control, including traffic conditions, road closures, adverse weather, accidents, mechanical breakdowns, public transport disruption, or industrial action.

6.4 If we are unable to carry out the services on the agreed date or within a reasonable time due to such events, we will notify you as soon as practicable and arrange an alternative date or solution. Our liability in these circumstances will be limited as set out in these Terms and Conditions.

7. Insurance and Liability

7.1 We will take reasonable care in handling, loading, transporting, and unloading your goods. However, you acknowledge that some risk of loss or damage is inherent in removal and transport activities.

7.2 Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited to a reasonable amount per item or per consignment, up to an overall financial cap as set out in your quotation or our standard insurance terms. You may request an increased limit for an additional charge, subject to acceptance by our insurers.

7.3 We are not liable for:

Loss or damage arising from your failure to adequately pack or protect goods where packing services were not provided by us.

Loss or damage to items that are fragile, of high value, or easily damaged, including but not limited to glass, china, artwork, antiques, electronics, or musical instruments, unless we have been specifically informed about these items in advance and have agreed any special handling arrangements.

Loss, damage, or delay caused by wear and tear, inherent defects, atmospheric conditions, or changes in temperature.

Consequential or indirect loss, including loss of profit, loss of income, loss of use, or emotional distress.

7.4 We do not accept responsibility for:

Goods that are packed by you or a third party.

Money, jewellery, precious metals, important documents, or other valuables unless we have specifically agreed to transport them and appropriate arrangements have been made.

7.5 Any claim for loss or damage must be notified to us in writing within a reasonable time period after completion of the services, and in any event no later than the time limit specified in your quotation or our accompanying documentation. You must provide a reasonable opportunity for us to inspect any alleged damage.

8. Waste and Environmental Regulations

8.1 We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal contractor and will only remove waste or unwanted items where this has been expressly agreed as part of the services and where the items are lawful to transport and dispose of.

8.2 You must not ask us to remove or dispose of any hazardous, controlled, or prohibited waste, including chemicals, asbestos, gas cylinders, paints, oils, or clinical waste. If such items are discovered among your goods, we may refuse to move them and may at our discretion terminate the services without refund.

8.3 Where we agree to remove unwanted items, you confirm that you have the right to dispose of those items and that they are not subject to any hire purchase, lease, or security interest. You remain responsible for any legal or regulatory obligations relating to those items that apply to you as the original owner.

8.4 We may, in accordance with our environmental policy, decide on the appropriate method of disposal, recycling, or donation of unwanted items that you have asked us to remove, unless a different arrangement has been agreed in writing.

9. Access, Parking, and Property Damage

9.1 You are responsible for arranging suitable parking and access for our vehicles at both the collection and delivery locations, including obtaining any necessary permits or approvals from local authorities, building managers, or neighbours.

9.2 We are not responsible for any parking penalties, clamping, or towing fees incurred due to insufficient or inaccurate information provided by you, or where you have not obtained the necessary permissions. Any such costs may be charged to you.

9.3 We will take reasonable care to avoid damage to property, driveways, and surroundings. However, we are not liable for damage that arises from moving goods through confined spaces, over uneven surfaces, or where you have requested that we proceed despite our advice that doing so involves a risk of damage.

10. Storage Services

10.1 If we provide storage services, they will be subject to additional conditions notified to you at the time of booking, including inventory records, access rights, storage charges, and insurance arrangements.

10.2 Storage charges are usually payable in advance and continue to accrue until all goods are removed from storage and all outstanding sums have been paid.

11. Termination

11.1 We may terminate the Agreement or suspend the services immediately if:

You fail to pay any amount due by the required date.

You materially breach these Terms and Conditions and do not remedy the breach within a reasonable time after being notified.

We reasonably suspect that the services may involve illegal activity, danger to our staff, or risk to property beyond what is reasonably acceptable.

11.2 If the Agreement is terminated, you remain liable to pay for any services already provided and for any costs reasonably incurred as a result of the termination.

12. Data Protection and Privacy

12.1 We will use your personal information only for the purposes of managing your booking, delivering the services, handling payments, and complying with our legal and regulatory obligations.

12.2 Your details may be stored securely in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties.

13. Governing Law and Dispute Resolution

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services are governed by and construed in accordance with the laws of England and Wales.

13.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute, claim, or matter arising from or relating to these Terms and Conditions or the services provided.

13.3 We encourage you to contact us promptly if you have any concerns or complaints so that we can seek to resolve matters informally and efficiently in the first instance.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary and the remaining provisions will continue in full force and effect.

14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

14.3 This Agreement constitutes the entire understanding between you and us in relation to the services and supersedes all previous discussions, correspondence, and representations, whether written or oral.

By confirming your booking or allowing the services to commence, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.