Privacy Policy

Tooting Movers Privacy Policy

This Privacy Policy explains how Tooting Movers collects, uses, stores and shares personal data about its customers in the Tooting area. It is intended to meet the requirements of the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and other relevant data protection laws. This Privacy Policy applies to all Tooting Movers customers in our service area, including individuals and businesses who request quotes, make bookings or use our moving and related services.

Who we are and scope of this policy

Tooting Movers is a removals and moving services provider operating in and around the Tooting area. When we refer to we, us or our in this Privacy Policy, we mean Tooting Movers as the controller of your personal data. As controller, we decide why and how your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws. This Privacy Policy covers personal data we collect about customers and prospective customers when they contact us, request a quote, use our services or otherwise interact with us, whether by telephone, in person, through our website, or via any other communication channel we make available.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The types of personal data we may collect include identification and contact information such as your name, postal address, property addresses for collection and delivery, email address and any other contact details you provide when you request a quote or make a booking. We also collect service and contract information such as details of the moving services you request, inventory or item lists you choose to share with us, information about access to the properties involved, dates and times of your move, and billing, payment and invoicing data.

In addition, we may process communications data such as records of any queries, complaints, feedback or other correspondence between you and us, together with information about how you choose to contact us. We may also use technical and usage data relating to your use of our website or online tools, including standard log information, device types and basic analytics data. We do not intentionally collect special categories of personal data, such as health information or data relating to racial or ethnic origin, unless you choose to provide this to help us make reasonable adjustments for the performance of our services. In those limited cases, we will only process such data where permitted by law and strictly for the relevant purpose.

How we collect your data

Most of the personal data we process is provided directly by you, for example when you submit a quote request, confirm a booking, contact us with a question, provide instructions during a move, or provide feedback. We may also receive personal data about you from third parties, such as comparison or referral sites that you have used, business partners involved in your move, or payment service providers processing your transactions. Where you provide personal data about other individuals, such as joint customers, tenants or building contacts, you should ensure that they are aware of this Privacy Policy and that you have a lawful basis to share their data with us.

Purposes and lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases for our processing activities are to provide quotations, accept bookings and carry out our moving and related services, including arranging logistics, managing your booking, communicating with you about the services and handling payments. This is generally necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

We also process personal data to manage our relationship with you, including responding to your queries, handling complaints, seeking feedback and administering any applicable guarantees or aftercare. This processing is based on our legitimate interests in running and improving our business and providing a high level of customer service, and in some cases on our contractual obligations. In addition, we may use your personal data to send you limited service-related communications and, where permitted, marketing about our services that may be relevant to you. We rely either on our legitimate interests in promoting and developing our services or on your consent, depending on the communication channel and legal requirements. You can opt out of marketing at any time.

We also process data where necessary to comply with legal obligations, such as record-keeping, tax requirements and responding to lawful requests from public authorities. In certain situations, we may process personal data to protect your vital interests or those of another person, for example in an emergency situation at a property, or where required to establish, exercise or defend legal claims.

Data sharing and processors

We do not sell your personal data. We may share your data with trusted third parties that act as processors on our behalf to help us deliver our services and operate our business. These may include IT and cloud service providers supplying hosting, storage, email or customer management systems, payment service providers that securely process your payments, and subcontracted moving teams or logistics partners who assist in carrying out your move and need relevant information about locations and schedules.

We require all processors to act only on our documented instructions, to keep your personal data secure, and to comply with data protection laws. We may also share your personal data with professional advisers such as accountants, insurers or legal advisers where necessary for the operation of our business and for legal or regulatory purposes. In limited circumstances, we may need to disclose personal data to public authorities, regulators, law enforcement or courts where required by law or necessary for legal proceedings. Where transfers of personal data involve countries outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as recognised adequacy decisions or approved standard contractual clauses.

Data retention

We keep personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. In determining appropriate retention periods, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, as well as applicable legal requirements.

In general, quote and booking information, contact details and records of your moves are retained for a period that allows us to respond to queries, manage any disputes, comply with tax and accounting obligations and demonstrate that we have acted in accordance with our contractual and legal duties. After the relevant retention period expires, we will either securely delete or anonymise your personal data so that it can no longer be associated with you.

Data security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and service providers who need to know it for the purposes described in this Privacy Policy, using secure systems and tools, and implementing procedures to deal with any suspected personal data breach. Where we use processors, we require them to implement suitable security measures and to notify us promptly of any security incidents affecting personal data they process on our behalf.

Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Tooting Movers customers in our service area, subject to the conditions and exemptions set out in the law. You have the right to request access to your personal data and to receive a copy of the data we hold about you, as well as information about how we use it. You have the right to request correction of any incomplete or inaccurate personal data that we hold about you.

You may also have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing. In some cases you have the right to object to our processing of your personal data where we rely on legitimate interests, and we will consider whether our interests are overridden by your rights and freedoms. You can request restriction of processing in certain situations, such as while we verify the accuracy of your data or consider an objection.

Where processing is based on consent or carried out by automated means for the performance of a contract, you may have the right to request that we transfer your personal data to you or another controller in a structured, commonly used and machine-readable format. You also have the right to withdraw consent at any time where we rely on your consent to process your data, without affecting the lawfulness of processing before withdrawal. You have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make significant changes, we will take reasonable steps to make you aware of them. The most recent version of the Privacy Policy will apply to our processing of your personal data from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.